Frequently Asked Questions
Everything you need to know about your MINA BAIE purchase.
What materials are used in MINA BAIE bags?
We use premium, ethically sourced materials including top-grain leathers, high-quality vegan leathers, and water-resistant nylons designed to withstand the rigors of daily motherhood and travel.
How do I clean and care for my bag?
For leather items, we recommend a high-quality leather conditioner. For vegan leather and nylon, a simple damp cloth with mild soap will remove most surface stains. Avoid harsh chemicals to preserve the finish.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees are non-refundable, and a restocking fee may apply to certain returns.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customs duties may apply.
Is there a warranty on your products?
Every MINA BAIE product comes with a 6-month limited warranty covering manufacturing defects. This does not include normal wear and tear, accidental damage, or misuse of the product.
How long will it take to receive my order?
Standard domestic shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.